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I upgraded to Mac OS 10.5.7 and now the ROES software won't launch. What do I do?
On
June 16, 2009 Apple deployed an update to OS X 10.5.7 for Java via
Software Updates. As a result, when you launch the Aspen Creek Photo
ROES software from your dock or the Applications folder the icon will
bounce in the dock, but the software won't launch.
To resolve these startup errors follow these instructions:
1. Using the Finder go into System>Library>CoreServices on your local hard
drive.
2. Locate Java Web Start.app
and copy it to the clipboard, then paste it into Applications>Utilities.
3. Go to the order page on the Aspen Creek Photo website and download the software again.
4. During the startup process, 2 warning
windows will display: one to trust the application and another to allow
it unrestricted
access to the system. Click OK to
both of these and ROES should open as
normal.
To create a new shortcut, open Java Preferences.app from
Applications>Utilties folder. Click the Network tab, then
click "View Cache" at the
lower right to bring up the Java Cache Viewer. Use the menu or icon to
create a desktop application or shortcut as desired.
Why don't I see all of the files in my
folder?
Aspen Creek Photo ROES software works only with JPG files. If you have
opened a folder that contains other file formats, only the JPG files
will be viewed.
Won't using JPG files reduce the quality of my prints?
Our testing has revealed that there is no difference in resolution on a
pixel level between TIFF, PSD, and 12 quality JPG files.
I've put border on my image, but I can't see the border, just a blue line. What now?
You need to click out of the active image area in order to see your
border change. Click on the gray area above your image to reveal your
border.
I tried to load an image, but it loaded all the images in my folder! What happened?
Aspen Creek Photo ROES can't select just one image. Instead, it
selects a folder, and opens all the JPG files in that folder.
If you store all of your images in one place, and have hundreds
of files there as a result, it will take awhile to load all
of those images. You can avoid this lag by creating a new folder
before you order, and placing all of the images for the order
in that folder.
I selected a $6 shipping option, but I was charged $8 for shipping. Why?
The shipping option that costs $6 is only for orders that don't include
any prints over 11x14. If you choose this shipping option, but order
larger prints, we change your shipping option during order processing.
Can I mail my order to Aspen Creek Photo?
Yes. To mail your order, choose the "save to disk for alternate delivery" option when you click the "check out" button.
You can then burn the file that is created to a CD or DVD and mail it to us
at:
Aspen Creek Photo
40094 HWY 49
Oakhurst, CA 93644
What are the system requirements for Aspen
Creek Photo ROES?
• 500 MHz processor
• 256MB RAM
• Java Runtime (for Windows) or Apple Java (for Mac).
Can I use my tiff, psd and RAW files with Aspen Creek Photo ROES?
You must use JPG files with Aspen Creek Photo ROES. If you have
files in another format, you'll need to save them as JPGs before
you can open them in Aspen Creek Photo ROES.
Can I submit LAB files to Aspen Creek Photo ROES?
LAB files cannot be saved in a standard JPG format and, therefore, can not be submitted to Aspen Creek Photo ROES.
Some of my images look dark and red in
Aspen Creek Photo ROES, and some don't show up at all. What causes
this?
Different cameras might embed a non-RGB color space (like CMYK) or add
EXIF header data. In these cases, while the thumbnails appear fine,
Java is unable to render the full image, which makes it look dark, red,
or the image doesn't show up at all. This issue is specific to Java
1.5, so earlier versions of Java won't have this problem.
Opening your image in photo editing software and
converting it to sRGB or another standard RGB space, and/or removing
the EXIF header data will allow the image to load properly.
Part of my image is being cut off. How do I avoid this?
The Aspen Creek Photo ROES software defaults to crop your image if it does
not fit the print size you have chosen. If you do not want your image cropped,
check the "Don't Crop Image" checkbox beneath the zoom slider.
How can I edit one of my images from Aspen Creek Photo ROES?
In Aspen Creek Photo ROES, go to Preferences
and click the "…" button
in the "Image Application" area. Browse to your application,
select it, and click "Open". Right-clicking (control+click
for Macs) on your image thumbnails in the right side of the screen
will open a fly-out menu. Select "Open with Image Application" to
edit the image.
Aspen Creek Photo ROES won't launch or won't let me send my order. What do I do?
If you're experiencing trouble, try these steps one at a time in
sequence until you find one that solves your problem:
1. Change the settings of your Windows Firewall.
Windows XP Service Pack 2 can prevent ROES from launching, or prevent
you from making the connection you need to send your order. Try turning
the firewall off, or set it to prompt for exceptions such as FTP.
2. Check your Anti-Virus applications.
Some versions of Norton Internet Security/Antivirus and McAfee Security
applications can prevent ROES from starting. Try disabling these
temporarily if ROES will not start and turn them back on after
successfully starting and installing shortcuts. To do this, go to
Control Panel>Administrative Tools>Services. Find your antivirus
security service (proxy agent, firewall, network monitor, etc.),
right-click on them and select "Stop".
3. Change Internet Explorer security settings.
If your IE security settings are set to high IE may keep ROES
from launching. In IE, go to Tools>Internet Options>Security
tab, and set the security settings to default.
4. If you have Windows XP SP2, try turning off your pop-up
blocker.
You can do this in IE under Tools>Pop-up
Blocker.
5. Clear out your Internet Explorer cache.
In IE, go to Tools>Internet Options. On the "General" tab, go to
Temporary Internet Files and select "Delete Files". Click okay at the
confirmation window, wait for the mouse pointer to return to normal and
try to launch Aspen Creek Photo ROES again.
6. Reinstall Aspen Creek Photo ROES from scratch.
After clearing out your Internet Explorer cache, remove Aspen Creek Photo ROES and reinstall it.
For Windows:
a. Select Start>Run, type in "javaws.exe" and
press Enter. When the Java Web Application viewer opens,
select Aspen Creek Photo ROES.
b. In Java 1.4, select Application and Remove. In Java 1.5,
click "Remove Selected Application" at the bottom
of the window. This will uninstall Aspen Creek Photo ROES
and remove any shortcuts.
c. Download Aspen Creek Photo ROES and reinstall.
For Mac OS 10.4 and earlier:
a. Go to Applications>Utilities>Java and double click
on Java Web Start.
b. Select Aspen Creek Photo ROES from the list and click "Remove Selected Application" at
the bottom of the window. This will uninstall Aspen Creek Photo
ROES and remove any shortcuts.
c. Download Aspen Creek Photo ROES and reinstall.
For Mac OS 10.5 and later:
a. Go to Applications>Utilities and double click
on Java Preferences
b. On the "Networks" tab, click the "View Cache Files…" button in the lower right hand corner.
c. Select Aspen Creek Photo ROES from
the list and click the red "x" button at the top of the window. This
will uninstall Aspen Creek Photo ROES and remove any shortcuts.
c. Download Aspen Creek Photo ROES and reinstall.
Aspen Creek Photo ROES
gives an "Invalid
Argument" error when I start, but I've used it before. How
do I get past this?
Clean out your Internet Explorer cache.
1. In IE, go to Tools>Internet
Options.
2. On the "General" tab, go to Temporary
Internet Files and select "Delete Files".
3. Relaunch Aspen Creek Photo ROES.
Aspen Creek Photo ROES
starts to launch, but then vanishes, leaving an "HS_PID_ERROR.txt" file
on my desktop. I've used it before, how do I fix this?
1. Go to Start>Control Panel>Add/Remove
Programs. Windows PCs can add several versions of Java when it
updates, instead of upgrading the existing version. This can
cause Java corruption.
2. Find the Java Runtime versions, highlight
each and remove them.
3. Reboot your computer, then download the
latest version of Java and install it. Aspen Creek Photo ROES
should then run properly.
How can I make an Aspen Creek Photo ROES shortcut if I skipped that step when I installed it?
For Windows:
a. Select Start>Run, type in "javaws.exe" and
press Enter.
b. When the Java Web Application viewer opens, right-click on Aspen
Creek Photo ROES and select "Install Shortcuts". If you are using an
earlier version of Java, select Aspen Creek Photo ROES and go to
Application>Create Shortcuts in the menu bar.
For Mac OS 10.4 and earlier:
a. Go to Applications>Utilities>Java and double click on
Java Web Start.
b. Select Aspen Creek Photo ROES and go to Applications>Create
Desktop Application.
c. Browse to the location that you want your application
saved and click "Okay".
For Mac OS 10.5 and later:
a. Go to Applications>Utilities and double click on
Java Preferences.
b. On the "Networks" tab, click the "View Cache Files…" button in the lower right hand corner.
c. Select Aspen Creek Photo ROES and click the right facing arrow button at the top of the window.
c. Browse to the location that you want your application
saved and click "Okay".
I tried to send an order, but got an error saying that the path specified for the order can't be found. What do I do?
First, check your account field in "My Information" and make sure it says either "NEWUSER" or
your Aspen Creek Photo account number. Make sure there are no backslashes or
other characters in that field. If that doesn't work, try the following:
1. Upon checkout, choose "Save
for sending later via the Internet"
2. Your saved order will appear
in the upper section of the "Queue" window. Click "Remove" on
the right side of your order. This will move this order to the
lower area of this window.
3. Click on your order, and
then click "Open as New".
This will assign a new order number to your order.
4. Try sending this "new" order.
The "Add to Cart" button is
grayed out and I can't order my print.
We've recently added some very exciting templates. Our templates
are great for injecting a little creativity in to your prints
by putting more than one image on a print, using square sizes
and more! We're so excited about them that they're the first
thing you'll see when you launch Aspen Creek Photo ROES.
Our templates have several different areas
for images—sometimes four, sometimes nine, etc.. Each image area
has to be filled in order to add that print to your cart. To
be able to add the print to you have two choices. The first is
to add an image to each image area—you'll see a number for each
one. The other is to hold down the option key (alt key in Windows).
This will change the "Add to Cart" button to "Add with Empty".
If you don't want a print with multiple images
on it, click the "Standard Sizes" tab or "Square Sizes" tab
in the upper left hand corner of the Aspen Creek Photo ROES software.
I want to make an 8x10 matte print of 10 different
images. Do I have to add each one individually?
No, you can do them all at once! First, select your print size
from the "Select a Product" area on the left hand side.
Then, select the images you would like to print from the "Choose
Your Images" area (hold the shift key to select several
images), and dragging them into the "Crop Your Images" area.
The Aspen Creek Photo ROES software will ask you if you would
like to add all of the images in that size. Click "Yes",
and check your cart. You'll see all of the images there!
The text on my holiday card in Aspen Creek Photo
ROES doesn't look like the sample image online.
Our products use fonts that may not be installed on your computer.
If the fonts are not on your computer the products will still print
correctly, but you will not see the the correct font in ROES.
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