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FAQ > ROES won't launch or won't let me send my order. What do I do?

ROES won't launch or won't let me send my order. What do I do?


If you're experiencing trouble, try these steps one at a time in sequence until you find one that solves your problem. IF you still can't solve your problem, email us at info@aspencreekphoto.com.

1. Change the settings of your Windows Firewall.
Windows XP Service Pack 2 can prevent ROES from launching, or prevent you from making the connection you need to send your order. Try turning the firewall off, or set it to prompt for exceptions such as FTP.

2. Check your Anti-Virus applications.
Some versions of Norton Internet Security/Antivirus and McAfee Security applications can prevent ROES from starting. Try disabling these temporarily if ROES will not start and turn them back on after successfully starting and installing shortcuts. To do this, go to Control Panel>Administrative Tools>Services. Find your antivirus security service (proxy agent, firewall, network monitor, etc.), right-click on them and select "Stop".

3. Change Internet Explorer security settings.
If your IE security settings are set to high IE may keep ROES from launching. In IE, go to Tools>Internet Options>Security tab, and set the security settings to default.

4. If you have Windows XP SP2, try turning off your pop-up blocker.
You can do this in IE under Tools>Pop-up Blocker.

5. Clear out your Internet Explorer cache.
In IE, go to Tools>Internet Options. On the "General" tab, go to Temporary Internet Files and select "Delete Files". Click okay at the confirmation window, wait for the mouse pointer to return to normal and try to launch Aspen Creek Photo ROES again.

6. Reinstall Aspen Creek Photo ROES from scratch.
After clearing out your Internet Explorer cache, remove Aspen Creek Photo ROES and reinstall it.

For Windows:

a. Select Start>Run, type in "javaws.exe" and press Enter. When the Java Web Application viewer opens, select Aspen Creek Photo ROES.

b. In Java 1.4, select Application and Remove. In Java 1.5, click "Remove Selected Application" at the bottom of the window. This will uninstall Aspen Creek Photo ROES and remove any shortcuts.

c. Download Aspen Creek Photo ROES and reinstall.

For Macs:

a. Go to Applications>Utilities>Java and double click on Java Web Start.

b. Select Aspen Creek Photo ROES from the list and click "Remove Selected Application" at the bottom of the window. This will uninstall Aspen Creek Photo ROES and remove any shortcuts.

c. Download Aspen Creek Photo ROES and reinstall.

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